Interest Pieces

A lot of Brits don’t trust hotel room hygiene now.

Given how the world has become completely hygiene focussed, it may come as a shock to discover that a popular investigation show Inside Edition recently discovered that several iconic New York City hotels are not being cleaned between guests, despite rigorous instructions to do so since the pandemic broke.

This news led End of Tenancy Cleaning Company to ask 1,894 Brits about their cleaning habits when visiting a hotel, identifying the dirtiest items found, and what they would do before settling in.

The findings revealed the following about the British traveller:

  • 92% of Brits consider bed linens as the dirtiest items found in a hotel room, and 87% will check before use
  • Almost half of Brits will spend 30 minutes cleaning their own hotel room before use!
  •  Other dirty items include glasses and mugs (88%), remote controls (87%) and light switches (84%)
  •  14% of Brits would bring their own fresh sheets and towels to a hotel

When asked to rank the 10 items considered to be the “dirtiest” in a generic hotel room there were even more additions to the list.

  1. Bed linens                          92%
  2. Glasses and mugs          88%
  3. Remote controls            87%
  4. Light switches                 84%
  5. Telephones                       71%
  6. Upholstered chairs /sofas          63%
  7. Decorative cushions /blankets   55%
  8. Windows and windowsills          45%
  9. Curtains                             22%
  10. Carpets                              19%

From the survey, End of Tenancy Cleaning Company discovered that a staggering 42% clean a hotel room before using it rather than trusting the hotel cleaning staff. In fact the survey revealed that almost half spend up to half an hour cleaning before settling in with 21% spending an hour and 13% spending over an hour!

End of Tenancy Cleaning also asked those who cleaned their hotel room whether they usually brought their own cleaning supplies. Of those who answered, 29% said they did, whilst 13% said they just asked the hotel for supplies.

Of those that said yes, it was then discovered the most common cleaning supplies hotel guests bring which include:

  1. Wet wipes (58%)
  2. Bleach or sanitiser (51%)
  3. Fragrance spray or candles (33%)
  4. Own glass or mug (26%)
  5. Own fresh sheets and towels (14%)

Ivan Ivanov, Managing Director of End of Tenancy Cleaning, who also provides Coronavirus cleaning services, says, “Cleanliness has always been paramount to good customer service, retention of customers, as well as enticing new customers to a hotel. When going on holiday, your hotel room and its facilities become a home away from a home.”

And post-COVID is no different. Now more than ever, travellers will be looking at customer reviews and hotel policies to ensure where they intend to stay is up kept to the highest level of cleanliness and hygiene to ensure a safe stay. If it’s not, then hotels could find their businesses suffering, and once the factor of cleanliness is reviewed, it can be very hard to bounce back.

It’s quite clear that Brits are keen to inspect their own hotel room, even if they trust it to have been cleaned to the highest standard. The fact more than half are willing to do so, just goes to show how important it is for hotels to thoroughly clean the rooms before customers arrive and avoid complaints and issues of compensation if the standards are not met.”

Press release credit